SUBMITTBY PARADISEUTILITIES
DOCUMENTATION

Forms

Forms are Submitt's lightweight information-collection feature. A member presses a Form button in Discord, answers the configured questions, and Submitt creates a private response channel for that submission under the configured category.

Forms remain separate from Tickets.

A completed Form creates a private response channel with priority controls, a staff close action, and a stored transcript when closed. Forms still do not use Ticket claim ownership, support-hours schedules, SLAs, satisfaction surveys, or the broader Ticket automation lifecycle.

What you configure

Form nameInternal dashboard name.
Discord titleTitle members see above the Form button.
Form channelWhere the public Form launcher is posted.
Response categoryWhere Submitt creates a private channel for each completed Form.
Approved rolesRoles that can view, reply, set priority and close response channels created by this Form.
Transcript archive channelOptional channel where Submitt posts a transcript link when a Form response closes.
Button textThe label members press to begin.
Confirmation messageThe private message shown after a successful submission.
DescriptionOptional explanation of what the Form is for.
Copy Forms between licensed servers.

Use Copy to Server in the Form editor to duplicate the title, description, button text, confirmation message and questions to another licensed server. The destination Form starts disabled with no launcher channel, response category, approved roles or published Discord message, so you can map the new server safely before publishing.

Duplicate a Form in the same server.

Use Duplicate to clone the Form channel, response category, approved roles, questions, confirmation message and other settings in the current server. The duplicate starts disabled and unpublished and does not copy submissions or response-channel history.

Questions

A Form can contain up to 25 questions. Supported answer types are Short answer, Long answer, Single choice and Multiple choice. Questions can be required or optional.

Discord limits one modal to five components. Submitt automatically splits longer Forms across multiple pages and retains the member's draft between pages for up to 24 hours.

Response workflow

After submission, Submitt creates a private response channel. Approved staff can change the response priority between Low, Normal, High and Urgent. Closing the Form locks the conversation, records the closing staff member and reason, and generates a transcript from the complete Discord conversation.

The submitter and approved staff can access the stored transcript from the closed response workflow. If a transcript archive channel is configured, Submitt also posts a transcript link there.

Combined Form Panels

Two to twenty-five Forms can be grouped into one public Discord Multi-Panel. Choose Buttons or a Dropdown. Selecting a Form from the grouped launcher starts that Form normally; each Form still keeps its own questions, response category, approved roles, priority/close controls and transcripts.

Normal workflow

01Create a FormOpen Dashboard → Forms and enter a Form name and Discord title.
02Choose accessSelect where the Form is published, the category for private response channels, and the approved roles that can access them.
03Add questionsAdd only the information you actually need.
04PublishSubmitt posts the Form launcher to Discord.
05Review and closeEach submission creates a private channel. Staff can set priority, follow up, then close it to generate the transcript.

Forms vs Tickets

Use a Form when

You need structured intake followed by a private response channel with priority, closing and transcript history.

Use a Ticket when

You need the broader support lifecycle: claims, member management, support hours, SLA tracking, automations, satisfaction surveys and advanced operational controls.

Legacy Ticket intake templates

Older Submitt Tickets may still have a reusable ticket-intake template attached. Those existing Tickets remain compatible, but new standalone Forms are managed separately under Forms and are not attached to Tickets.