Create as many ticket panels and application forms as your licensed communities need. The plan controls licensed servers and White Label access—not the number of support workflows you can build.
SUBMITTBY PARADISEUTILITIESEverything your Discord staff needs to operate, protect and support the community.
Submitt combines ticketing, applications, moderation, workflow automation, analytics, White Label custom bot identity and subscription management in one dashboard. The interfaces below mirror the way customers actually operate the platform.
TICKET OPERATIONS
Build support flows without configuring everything through commands.
Create unlimited ticket panels, route members into specific ticket types, collect required information before the private channel opens, and give staff the controls they need to process the case from start to finish.
- Up to 25 ticket types per panel and up to 5 intake questions per type
- Private channel or private-thread tickets with per-type department staff teams
- Claim/unclaim, Waiting for User/Staff, department transfer, priority, tags, saved replies and internal notes
- In-place dashboard saves that preserve other unsaved editor fields while the selected section is persisted
- Full live ticket control from the dashboard, including replies, participants, transfer, close and reopen
- User/role blacklists, close-request approval, secure visual transcript viewer links, one clean closure/transcript embed, optional opener transcript DM and satisfaction surveys
- 48-hour inactivity deletion by default with configurable advance ticket + DM warnings and preserved transcripts
Ticket ManagementSUBMITT
TICKETSGeneral Support4 ticket types · 128 tickets
OPEN14
AVG RESPONSE6m
SLA96%
Ticket panelPUBLISHED
Player ReportHigh · Claimed by AlexOPEN
General SupportNormal · Waiting for staffOPEN
Application BuilderSUBMITT
APPLICATIONSLSPD ApplicationDiscord-native multi-step form
Questions8 QUESTIONS
1
Why do you want to join?Paragraph · Required
EDIT2
Preferred divisionSingle choice · Required
EDIT3
Previous experienceParagraph · Optional
EDITSubmitted Interview Command Review Decision
APPLICATIONS
Applications that open on the member's Discord screen—not in DMs.
Build structured application forms from the website and publish them into Discord. Longer applications automatically continue across multiple modal pages while reviewers use stages and role automation to process applicants consistently.
- Short text, paragraph, single-choice and multi-choice questions
- Required/blocked role eligibility and reapplication cooldowns
- Resumable multi-page Discord modal workflow
- Private review queue with claim, accept, deny, waitlist, archive and reopen
- One panel can branch into Civilian, LEO, Staff or other application types with role-specific questions
- Per-type approval roles plus personalized approval/denial DMs with clickable links and message variables
- Applicant profiles/history, CSV exports, custom stages and automatic Discord role changes
MODERATION & SAFETY
Protect the community without stacking another moderation bot.
Submitt now combines staff moderation, server event logging and configurable automatic protection with the same dashboard already used for tickets and applications.
- Kick, ban/unban, timeout/untimeout, warnings and message purge commands
- Commands dashboard with single-source module readiness, staff-role restrictions and
/submitthelp - Discord logs for messages, members, roles, channels, bans and optional voice activity
- Multi-signal anti-spam for burst spam, duplicates and mention spam
- Discord invite blocking, link allow lists, ignored channels and trusted-role exemptions
- Instant name protection across username, global display name and server nickname
- Minimum-account-age checks, anti-raid join alerts, Auto Role and channel/DM welcome or leave messages
- Optional Anti-Nuke, emergency lockdown, punishment escalation and temporary bans with one moderation-command role access system
- Case-linked moderation appeals, automatic chat-surge slowmode and new-member quarantine verification
- Role-based community dashboard access with true section-only roles, separate Data Export/Purge permissions and Discord-owner controlled delegation
Moderation & SafetySUBMITT
MODERATION & SAFETYParadise RoleplayProtection and server management
PROTECTIONON
CASES18
RAID STATUSClear
Automatic protectionACTIVE
Case #18 · AUTO SPAMRepeated-message thresholdTIMEOUT
Discord LogsMessages · Members · ServerLIVE
WORKFLOW AUTOMATION
Turn staff procedures into repeatable workflows.
Configure realistic response targets, escalate important cases, standardize staff responses and automatically react to ticket events without forcing managers to watch every channel manually.
- First-response and resolution SLA policies
- Warning windows and escalation roles
- Automations for ticket creation, priority changes, closure and SLA breaches
- Automatic role pings, messages, priority changes and tags
- Reusable saved replies and a controlled ticket-tag library
Workflow AutomationSUBMITT
OPERATIONSSupport workflowsSLAs, automations, replies and tags
FIRST RESPONSE10m
RESOLUTION4h
WARNING5m
Automation rules3 ACTIVE
Urgent escalationPriority changed → UrgentPing @Management
SLA warningFirst response approaching breachSend message
BillingStaff ReportAwaiting Evidence
Operations AnalyticsSUBMITT
ANALYTICSParadise RoleplayOperational performance
AVG RESPONSE6m 14s
AVG RESOLUTION1h 42m
SATISFACTION4.7/5
SLA96%
Alex38 claims · 31 closures6m response
Taylor29 claims · 27 closures8m response
ANALYTICS
See whether your support process is actually working.
Submitt turns ticket and application history into operational metrics that help owners identify response delays, SLA problems, workload patterns and recruitment outcomes.
- Average first-response and resolution time
- First-response and resolution SLA compliance
- Ticket priority distribution and SLA breach counts
- Staff claim, first-response and closure activity
- Application outcomes, acceptance rate and ticket satisfaction
WHITE LABEL
Run Submitt through your own branded Discord bot.
White Label connects a customer-owned Discord application to the same managed Submitt backend. Members see your bot username and avatar while Submitt hosts the runtime, dashboard, database, commands, updates and workflows.
- Customer-owned Discord bot application with your own username and avatar
- Managed custom-bot connection, slash commands and optional Playing / Watching / Listening / Competing presence hosted by Submitt
- Display name, logo, author name/icon and accent color
- Thumbnail and banner customization
- Permanent “Powered by Paradise Utilities” attribution on Submitt-generated White Label embeds
- Existing ticket/application launchers republished through the custom bot during activation
- Passive official-bot standby and automatic launcher migration for safe White Label → Premium handoff
- Automatic entitlement enforcement with saved setup preserved if White Label access ends
White Label Bot & BrandingSUBMITT
WHITE LABELParadise Support BotCustomer-owned identity · Submitt managed
PARADISE ROLEPLAYNeed help?
Choose the support category that best matches your request.
Powered by Paradise UtilitiesSubscription & BillingSUBMITT
BILLINGWhite Label Monthly3 servers · Active
SERVER SLOTS2 / 3
NEXT BILLINGSep 14
RENEWALOn
Payment methodSTRIPE SECURED
VISA•••• 4242Expires 08/29
Aug 14, 2026Submitt White Label$20.55 · PAID
EMBEDDED BILLING
Customers manage Submitt without being sent to a Stripe portal.
Checkout and billing controls live inside the Submitt website while Stripe securely processes card data and recurring billing behind the scenes.
- Embedded Stripe Elements subscription checkout
- Stripe Automatic Tax enabled for checkout and subscription plan changes
- Promotion-code Apply/Remove with Stripe-calculated totals
- Change payment method without leaving Submitt
- Payment-gated upgrades and renewal-scheduled downgrades with owner-selected server-slot reductions
- Cancel/resume renewal and download recent invoice PDFs
PLATFORM
Built around the way a real Discord community operates.
Submitt's underlying platform features keep multi-server management, security and data ownership predictable as your community grows.
Ticket intake and applications open through Discord interactions and on-screen modals. Members stay inside the server instead of being pushed to DMs or external forms.
Owners configure channels, roles, questions, moderation, limits, branding, SLAs and automations from the Submitt dashboard. The bot executes the saved configuration dynamically.
Ticket timelines, application decisions, transcripts, audit events and analytics give owners a durable record of how staff processed member requests.
Premium communities use the managed official Submitt bot while White Label communities use isolated customer-owned bot connections. Every server's panels, permissions, workflows, branding and data remain isolated by guild.
Embedded checkout, secure payment-method updates, one/three-server entitlements, plan changes, cancellation, invoices, promotion codes and Automatic Tax are handled inside Submitt with Stripe as the payment processor.
FULL CLIENT GUIDE
Open documentationWant to see how every control works?
The documentation walks server owners through setup, tickets, applications, moderation, workflows, analytics, branding, billing and troubleshooting step by step.