Dashboard guide

The Submitt dashboard is the main administration interface for your subscription, Discord servers and workflows. This page explains what every section is for so owners can delegate access and know where to make changes without hunting through Discord commands.

Server selection

After Discord verification, Submitt opens the Server Selector before the operational dashboard. Licensed servers appear first. Other manageable Discord servers appear below so you can install Submitt and assign an available license slot. Your selection is remembered, and every server-specific dashboard module follows that server automatically until you choose Switch Server.

Overview

The Overview page is scoped to the server you selected. It summarizes that community's ticket activity, application review queue, bot/license status and configured entry points, then provides quick links into the areas that normally need attention.

If you open a server-specific dashboard link from Discord while another server is selected, Submitt sends you through the Server Selector first and then returns you to the requested page after you choose the correct licensed server.

Onboarding

Onboarding is a guided checklist that tracks whether your account has an active subscription, a licensed server, a detected bot installation, completed server setup and at least one configured workflow. It is especially useful after the initial purchase or when handing setup to another administrator.

Server Selector

The Server Selector replaces the old per-page server dropdowns. It reads Discord communities your logged-in account can manage, shows currently licensed servers first, and lists other manageable servers below with controls to install Submitt, assign a license slot or release an existing slot.

Setup

Setup handles launch-readiness configuration for each licensed server. It displays live bot health, permission checks, role hierarchy checks and default staff/logging settings. Treat any critical warning here as something to resolve before publishing workflows to members.

Tickets

Tickets contains the ticket-panel builder and ticket history. Create panels, define ticket types, configure intake questions and staff access, publish panels to Discord, and inspect recent support activity. Once a ticket exists, its detail page provides the full operational record including answers, members, notes, transcript and event timeline.

Applications

Applications contains both the form builder and review queue. Owners create application forms and eligibility rules here; reviewers use the same area to inspect answers, claim submissions, move applicants through stages, and accept, deny, waitlist, archive or reopen applications.

Commands

Commands shows whether each slash command is currently READY or BLOCKED from the feature that owns it and manages the additional Discord-role restrictions used by staff commands. It does not contain a second feature ON/OFF switch. /submitthelp uses the same readiness rules.

Modules

Modules contains non-command Discord features that run automatically or respond to server events. Welcome & Goodbye, Auto Role, Reaction Roles, AutoMod, Member Screening, Raid Protection, Auto Slowmode and Discord Logs each have their own clearly labeled editor. Slash commands remain under Commands.

Variables

Variables is the dashboard reference for every supported placeholder in Submitt. It shows the exact token, what it becomes, where it can be used, and an example. The reference currently covers Welcome & Goodbye and Quarantine messages, Application decision DMs, Ticket channel/thread naming, and Ticket automation messages. Variables only expand in the fields listed there; slash-command arguments and unrelated text fields remain literal.

Dashboard Access

Dashboard Access is an owner-only permission matrix. The owner can select trusted Discord roles and choose exactly which community dashboard sections each role may use. Discord Administrator is not required. Billing, subscription changes, server licensing, White Label ownership controls and Dashboard Access itself remain owner-only.

Workflows

Workflows centralizes the operational tools that apply across tickets: SLA policies, automated actions, saved replies and ticket tags. Configure these after the basic ticket lifecycle is working so automation enhances a stable process rather than hiding a setup problem.

Analytics

Analytics turns ticket/application history into staff and workflow metrics. It reports response time, resolution time, SLA compliance, satisfaction, priority distribution, staff activity and application outcomes. Use it to identify bottlenecks rather than as a disciplinary scorecard by itself; workload and ticket complexity still matter.

Branding

Branding controls public-facing embed presentation. White Label customers can customize eligible fields such as display name, icon, author, accent color, thumbnail, banner and footer. Premium customers continue to use standard Submitt branding.

Operations

Operations is the technical-management area for server health, data retention, export and purge tools. Owners should review it periodically and before making destructive data changes. Purge actions require explicit confirmation and are intentionally separate from normal ticket/application deletion.

Audit Log

The Audit Log records important administrative actions so owners can determine what changed and who initiated it. Use server filtering and action search when investigating unexpected panel changes, branding changes, licensing activity or data operations.

Subscription

Subscription is the customer billing center. Checkout, payment-method management, upgrades, scheduled downgrades, cancellation/resume and invoice downloads all happen inside Submitt while Stripe remains the secure payment processor in the background.

Account

Account displays the Discord identity tied to the Submitt login and notification preferences. Billing/service email preferences and recent email delivery records are managed here.